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Password Reset

Andrea Santarlasci
Updated

I need to reset my password

inKind can help you if you forgot your password or are looking to change it. Resetting your password begins with generating a password reset link.
 
  1. If you are logged in to the inKind App, log out.
  2. Enter your email address in the Email field, then click Next.
  3. ClickForgot your password? underneath the Password field.
  4. Locate the email sent from support@inkind.com in your inbox (it may be in your spam folder)
  5. Open that email
  6. Click the Change my password link provided. You will be redirected to a new page.
  7. Enter your new password.
  8. Confirm your new password by entering a copy
  9. Click Submit.
Log in with your new password
  1. Return to the inKind App
  2. Enter your new password
  3. Click Done

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Comments

11 comments

Date Votes
  • Monica Campbell

    The InKind app stopped working! And the Password reset is not working either! I’m not receiving the reset email it says it’s sending. Help! 
    Has InKind crashed suddenly? The site doesn’t work at all 

    0
  • Brian

    I'm seeing the same as you…  It's asking me to verify my email address and isn't sending the email.

    0
  • LaKeesha Hardin

    I'm having the same issue.

    0
  • Jennette B
    Edited

    Hello everyone, thank you for posting and bringing this to our attention. Our development team is taking a look now and we will post an update as soon as we are able. 

    - Jennette
    inKind Customer Service Operations Manager

    0
  • LaKeesha Hardin

    Thank you! I'm attending a concert tonight and need to access funds on the app.

    0
  • Brian

    I deleted the app and reinstalled and that seemed to fix things.  However, it may have been stuck on their end because I also got a ton of verification emails all at once

    0
  • Monica Campbell

    I tried that but got stuck in the password reset loop again, with no email arriving 😩

    0
  • Jennette B

    Thank you everyone! The issue has been resolved per our development team and you should be receiving your password reset emails in the next couple of minutes. 

    If you are still not receiving them - please email us at support@inkind.com Attn Jennette and we will take a look asap. Thank you!

    0
  • Amy McLachlan

    This isn;t working for me i have emailed support and tried to reset a bunch of times. I deleted the app. I was planning to use while at the restaurant and can't

    1
  • Monica Campbell

    It worked!- thanks for the fast response! :)

    -1
  • Shelly Lin

    I had added more than $700 to my InKind wallet on March 10 and I had been using InKind without any issue until today. When I went to the InKind app, there was a message that said my account didn’t exist and my balance was $0. All my restaurant visit history was erased. I know I had at least a $300 balance in my InKind wallst as of April 30th because I had used InKind on April 30th at The Modern. Why was my account deleted and what happened to my balance????

    1

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